Privacy Policy

SoftD Digital Ltd., operating as SoftD.xyz ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website https://softd.xyz or engage our game development services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you voluntarily provide to us and information automatically collected when you use our website.

Personal Information You Provide:

• Name, email address, phone number and country when you submit a contact or order form
• Project details, game descriptions and business information shared during consultations
• Payment information — processed securely through third-party providers (we do not store card details)
• Communications you send us via email, WhatsApp or our contact form

Information Automatically Collected:

• Browser type, operating system and device information
• IP address and approximate geographic location
• Pages visited, time spent and referring URLs (via Google Analytics)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide game development service quotes
• Process and manage your project orders and contracts
• Send project updates, deliverables and support communications
• Send marketing emails about our services (only with your consent; you can opt out at any time)
• Improve our website, services and user experience
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and protect the security of our platform

3. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., email providers, payment processors, cloud storage) — bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, court order or government authority
• Business Transfers: In connection with a merger, acquisition or sale of assets, with appropriate confidentiality protections
• With Your Consent: For portfolio display or case studies, only after obtaining your explicit written permission

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure server hosting, access controls and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related data is retained for 7 years for legal and accounting purposes. You may request deletion of your data at any time (see Section 8).

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use:

• Essential Cookies: Required for the website to function (cannot be disabled)
• Analytics Cookies: Google Analytics to understand how visitors use our site (can be opted out)
• Marketing Cookies: Google Ads to show relevant advertisements (can be opted out)

You can control cookie preferences through your browser settings or by clicking "Cookie Settings" in our site footer. Disabling non-essential cookies will not affect your ability to use our services.

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information. Third-party services we use include: Google Analytics, Google Ads, Stripe (payments), WhatsApp Business, and Mailchimp (email marketing).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit the processing of your data

To exercise any of these rights, please contact us at privacy@softd.xyz. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

10. International Data Transfers

SoftD.xyz is based in the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers, which are carried out with appropriate safeguards.

11. Google Ads & Advertising

We use Google Ads to advertise our services. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google Ad Settings. We comply with all Google Ads policies and do not use deceptive, misleading or prohibited advertising practices.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to this page. We will update the "Last Updated" date at the top of this policy. For significant changes, we will notify existing clients by email. Continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@softd.xyz
• General: contact@softd.xyz
• Address: SoftD Digital Ltd., 123 Game Dev Street, San Francisco, CA 94102, United States